New Client FAQ
Onboarding Roadmap
- Introductory/Cup of Coffee Meeting
- Fact Finding Meeting/Document Collection List
- Draft the Financial Plan
- Account Opening
- Formal Review
- Establish Review Cadence
New Client FAQs
1. What will I need to set up my accounts with Prentice Wealth Management?
Financial firms must collect specific information for compliance and regulatory purposes. Common items include:
- Government-issued ID
- Proof of address
- Social Security number/Tax ID
- Employment information
- Bank account details for funding accounts
- Company documents (for businsess clients)
Click here to download or print the Document Collection Checklist.
2. Who is my main point of contact?
Our Client Service Administrator team is here to support you with a wide range of solutions. Think of them as your first stop for anything you may need. CSA's can assist with:
- Scheduling appointments
- Processing money movements
- Help with logging into Schwab
- Providing tax documents or account statements
- Answering general account or service questions
If your request requires assistance from another specialist, a CSA will coordinate with the appropriate team member and follow up with you directly. This approach ensures you receive the most efficient, accurate and seamless service possible.
3. What is the best way to contact PWM?
Please avoid texting our team. Text messages are strictly prohibited as the information is not archived nor encrypted for security.
4. How often will I receive updates?
We send clients a weekly newsletter featuring recent market commentary, client appreciation events, important deadlines and information such as holiday hours and closings. We will work with you to determine a periodic review meeting schedule that best meets your needs.